To make a return, simply send an RMA Request (Return Merchandise Authorization) by clicking the button and using the simple submission for below. All returned merchandise must be in new condition and include all original packaging material and accessories (Unless if equipment were installed by Brilliant Technology Solutions). Items returned with missing accessories or torn packaging will receive a 15% restocking fee. If there are any indications that the product was used or damaged, either an additional restocking fee will be added or the item may be deemed not refundable and returned to the customer at the sole discretion of Brilliant Technology Solutions. No returns will be accepted after 30 days of the purchase date. All returns must be received within 30 days of the date when the RMA was issued. If the system was installed and commissioned by Brilliant Technology Solutions, one of Brilliant’s Technicians or authorized workers need to attend site to uninstall the system. Service will be scheduled after the RMA is submitted and received by Brilliant Technology Solutions. 

No returns will be accepted without the assigned RMA number displayed clearly on the package. the customer is always responsible for return shipping costs unless the item arrives damaged or defective. Brilliant Technology Solutions is not responsible for lost time or labor-related expenses. All refunds will be issued within 7-10 days upon receipt of equipment.